Skip to main content
Question

Request cancellations team ticket

  • May 22, 2025
  • 1 reply
  • 7 views

Forum|alt.badge.img

My company is receiving charges on our company credit card that we are unable to tie to any current employees or account:
$USD155.40 on 5th July

Since I don't have access to a paid account, I'm unable to contact support about this, so requesting you create a ticket using my company email address to assist in tracking down who this account is registered to please.

Thanks

1 reply

Forum|alt.badge.img

Hi John,

Welcome to the Box Community! I'm happy to help.

Please send an email to billing@box.com and one our billing representatives will reach out to you to help look in this or call 0808 189 0504 our Billing Team to work directly with you.
Best,