Hi, 
I deleted a lot of files because I reached the storage capacity limite, but even after an hour the storage capacity changed just a bit even when I deleted more than half of my files. I emptied the trash directly after deleting the files. 
Can you please update the storage capacity ? I’d like to be able to use your product. 

Regards, 
Eos

Hi ​@eos, welcome to Box Community!

We moved your post to this related topic, and feel free to read through the responses. 

To answer your query about clearing your storage used after deleting a chunk of your Box contents. Here are a few things to take note: 

1. While most user storage aggregates update within an hour or less, larger deletions or changes involving complex folder structures can take up to 24 hours to calculate and display correctly. In some rare cases, it may even take a few days to a week for the system to fully process and reflect the updated file counts and sizes.
2. This delay is entirely related to the display of these totals on your account interface. Your underlying data has indeed been deleted, and your space is being reclaimed on the back-end; the system is simply catching up on aggregating the new totals across all nested sub-folders.
3. Box's storage calculations exclude files that are in the Trash. Therefore, emptying the trash is a great practice, but the system still needs time to recalculate the active files and their historical versions.

Hope it helps! Let us know in this thread if you have questions and clarifications. 

Hi, it’s been a week now, I still can’t upload data, I get a message saying  “Account storage limit reached”. So it’s not just the display that is catching up. Is there any way to speed up the process ? I’m surprise it takes so long.

We don’t have access to our files. It shows all the folders as well as the file count, but there's nothing inside. Can we please get a support ticket opened ASAP. I’ve read over the forum and no suggestions have worked

hi from Brazil!

I just deleted a lot of files and my Box is almost full.

Please, run that script to clean.

Thank you!

I am running out off free space.

I deleted some files but no free space come from it.

Please, help me!

I’ve moved gigs of files to the trash. I’ve emptied the trash. It’s been a couple hours. Why is my BOX still saying I have no storage?  How long does this take, I have a client waiting.

My Box account reports 10.5 GB used out of 10 GB, but my only folder is 6.1 GB.

I permanently emptied the Trash and then deleted additional folders and files, but the storage usage has not changed.

I confirmed that this is the only folder in my account, and its total size is approximately 6.1 GB.

I found several similar community posts where Box staff mentioned clearing or recalculating the storage usage on the server side.

Could someone from Box please check my account and see if my storage usage needs to be recalculated?

Thank you!

Ive tried deleting files to reduce my storage space but despite doing this my storage space doesn’t change. 

Hi. My storage Not Freed Up After Deleting Files

I am having the exact same issues as everybody else. I’ve deleted files (a lot) and still shows 10/10 gb usage, wich can’t be!

I need help :)

I have a free app.box account and is using less than 7GB. But it is stated that 10,1 GB is used. My bin is empty. I have tried logging out. I have tried in a different browser. But nothing helped. Is there a way to fix the issues around my storage size.

My account still shows 13.3 GB used out of 10 GB after I deleted a significant number of files. I have refreshed the browser, cleared Box.com site data, and signed back in. Please run a storage usage recount/recalculation on my account.