Reported storage size does not match the actual storage size

Even if I delete unnecessary files in the folder managed by this account and there is nothing in the folder, the storage capacity of 9.3GB may be used.

Can you please take measures so that the storage capacity is displayed normally?

Or how about provide a way to get some actual support from this company at all.

IO deal with this problem constantly and haven’t received ANY HELP from BOX for YEARS despite searching and looking several times. Signing into the help page only brings loops back to box main page.

Hi ​@ZipZippity, 

Welcome to Box Community! I moved your post to this related thread, and we’d love to assist. 

You may notice that your used storage didn’t change right after deleting files from your Box account. Please know that the problem is entirely with the display of these totals. This has no effect on your underlying data. All of your files remain in place and have not decreased in size or been edited by unauthorized people.

Meanwhile, aggregates is expected to get fixed in the next 24 hours. If there are no changes by then, please submit a case and contact support. 

Thanks for posting! 

I deleted a lot of files in storage. However, the free space of the storage does not increase. How can I free up more space or correct the file/folder storage count? 

My account cannot be completely emptied on Box. After cleaning all files and the Recycle Bin, 401.9 MB still remains. Please help me.

Account ID

191100019

Storage Used

401.9 MB of 50.0 GB

Hi, 

Would someone authorized please run the script to correct the discrepancy in storage used for my account?

I am using around 5GB but its telling me I am at 10GB. 

Much appreciated!

Thank you.

Please assist. I empty my trash and still the storage doesn’t change at all! 

The storage usage shown on my account is incorrect, can you please execute the script which resolves the underlying issue?

https://support.box.com/hc/en-us/articles/ [removed by moderator] -Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

This has happened before - my storage is nearly full, but isn’t! I can’t see how to contact customer support directly, so I’m hoping they’ll see it here!

PLEASE HELP CUSTOMER SERVICES!

Thanx so much!

Hi there! 

Seeing lots of posts about a script needing to be run to update storage after deleting items. 

How do I get my storage to clear immediately after deleting items? What else can I do aside from reaching out here to ask someone to run a script?

Thanks!

Gary