Hello,

I'm having trouble displaying my account capacity. According to the admin panel, we have used 100GB of data, but even after deleting over 5GB (including removing them from the trash), the situation remains unchanged. The problem of displaying incorrect amount of calculation has been going on for a while now,. We have probably no more then 70GB of data on the disk. Could you please help?

Hi, 

Would someone authorized please run the script to correct the discrepancy in storage used for my account?

I am using around 5-6GB but its telling me I am at 10GB. 

Much appreciated!

Thank you.

Hello,

I removed a bunch of stuff yesterday but my storage did not adjust.  Please run the script to clean it up.  Thanks.

I can not clean up my storage space. Please clean up the free space.

My Box folders don’t show the correct information, I attach an example image where a folder of my files says it contains "0 files" but if you enter it, the files that it really has inside are shown.

Hi ​@utoo, 

Welcome to Box Community! I moved your post to this related topic, please feel free to join the discussion. 

If you ever come across these data inaccuracies in your account, please know that the problem is entirely with the display of these totals. This has no effect on your underlying data. All of your files remain in place and have not decreased in size or been edited by unauthorized people.

Your aggregates will be fixed in the next 24 hours, and depending on the size of the items involved it can take up to days or a week even for large contents. For more details, kindly visit this page. 

Thanks for posting! 

I want to clean my box.com available space. All Files was deleted but still shows 10GB used. Help me solution please!!!

Like others, I have a folder showing the incorrect number of files, and as a result I am over quota. This seems to be a recurring problem.

Hi ​@Twp and ​@Thematicmania, 

Welcome to Box Community, and I moved your post to this related post. Please join this discussion! 

I understand that you’re having trouble with your used storage display, and note that this aggregates will fixed in the next 24 hours, and depending on the size of the items involved it can take up to days or a week even for large contents. For more details, kindly visit this page. 

For more questions, please feel free to reply in this thread. 

Thanks for posting!

Hey,

My storage space is showing 15.9GB out of 10GB used. I’ve moved some videos out of Box and it should now be below 500MB but it seems to refuse to update the total file size.

Additionally there is a folder on my Box folder that I have deleted from Box but it refuses to let itself be deleted from my computer (manual deletion does nothing, cmd deletion also does nothing).

Anyone that can help me with these 2 issues?

My storage in my account is “full” even though I have deleted plenty of things that should have made the utilization go down, it has remained the same at 128.7gb/128.0 gb. 

Getting this message while having storage available. 

I believe the client who is sharing their box link also have enough storage. 

I am unable to upload any files even though my account shows 0 storage used. 

Storage showing as full, but everything has been deleted. 

!--startfragment>

Check your recycle bin and system restore points—deleted files may still occupy space. Also, run disk cleanup to remove hidden temp and cache files.

!--endfragment>

Dear Box Support Team,

I hope you are doing well. I’m contacting you because my account still shows 10.0 GB of 10.0 GB used, even though I’ve deleted a large number of files and completely emptied the trash folder.

At this point, my available storage should have been freed up, but the usage indicator hasn’t updated. This is actually the second time I’ve experienced the same issue, and I’m not sure why it keeps happening.

Could you please help me refresh or recalculate the storage data on my account so it accurately reflects the available space?

Thank you very much for your time and assistance.

Hi, 

Would someone authorized please run the script to correct the discrepancy in storage used for my account?

Much appreciated!

Thank you.

hi, my storage is full, but it isn't. how i can resolve this problem?

I just deleted a bunch of folders from my account and deleted them from the trash but my storage count hasn't updated. Its still showing 9.6gb /10gb

How do I get my real storage count?

My Box account is completely empty, but it shows that it is full. I have cleared the cache, logged out, and logged in again but keeps showing same problem. Please help :)

I deleted some data to avoid exceeding the storage limit, but the storage limit is not decreasing. How can I get the correct storage limit?

Hi ​@Kohaku, 

Welcome to Box Community!

Your post have been moved in this thread, and we hope that you could join our discussion here. 

In case that your used storage didn’t change even after deleting your contents. Please note that aggregates will be updated within an hour (for example the user aggregates) or less. For larger changes or more complex folder structures, aggregates may take up to 24 hours to be correct. In rare cases, the file count and size might take few days to a week to be updated.

This has no effect on your underlying data. All of your files remain in place and have not decreased in size or been edited by unauthorized people. For more information, please see this article. 

Thanks for posting, and for your questions, please feel free to reply! 

Box showed that I am using 100.1GB of my 100GB space
Even after I have deleted GBs of files, it still showed that.
As such, I am unable to carry on with my work on Box.
I could not upload files.
I could not save edits to PDFs.

And my project deadline is approaching.

Box likes to claim that I am close to my data limit, however when I delete gigabytes of data, the amount I am using remains the same, thus showing that something needs to be fixed. How do I get the data used to show the data I am actually using?

Hi, 

I did not have enough space for saving more files in my box, so I moved about 80% of my files to another folder (outsifde of box.com) and deleted the files in box.com.

I also deleted the files out of the trash but it still says, I’m out of storage. What can I do?

Thanks

Martin