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Hey Team,

While my local Box storage occupies <40GB, Box online reports >51GB with same number of files.  Can you please help me understand or fix this issue?

Thanks in advance!

P.S.: I posted the same issue (old post) a week ago on Support forum and was told that the situation should be automatically fixed in 24 hours.  It has been five days since then but the situation has not be fixed.  Also, adding more comment to the old post does not seem to get the support team's attention.  Hence, I am reposting the issue here.

Hello,

I'm having trouble displaying my account capacity. According to the admin panel, we have used 100GB of data, but even after deleting over 5GB (including removing them from the trash), the situation remains unchanged. The problem of displaying incorrect amount of calculation has been going on for a while now,. We have probably no more then 70GB of data on the disk. Could you please help?

Hi, 

 

Would someone authorized please run the script to correct the discrepancy in storage used for my account?

 

I am using around 5-6GB but its telling me I am at 10GB. 

 

Much appreciated!

 

Thank you.

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