Same here again, besides nothing is working at all. Only browsing, download or preview aren’t working. This is extremely bad thing and if there are issues there should be at least a warning to users. Very amateurish, sorry to say!

Could you please reset my available storage. I have deleted many files and removed from deleted trash and still not seeing an update to my available storage. 

Thank you.

Hi ​@reller, 

Welcome to Box Community! I moved your post to this related topic, see  the responses above. 

Most of the time, aggregates will be updated within an hour (for example the user aggregates) or less. For larger changes or more complex folder structures, aggregates may take up to 24 hours to be correct. In rare cases, the file count and size might take few days to a week to be updated.

Upon checking your account, your used storage is now at 1.7 GB of 10.0 GB. Please let us know if it’s not the case. 

Thanks for posting, and we would love to hear back from you!

The amount of storage that box shows I have used is highly inaccurate. I heard there is a script that you guys can run to solve this issue. It would be helpful if you could run it on my account to fix my storage limit.