Same here again, besides nothing is working at all. Only browsing, download or preview aren’t working. This is extremely bad thing and if there are issues there should be at least a warning to users. Very amateurish, sorry to say!

Could you please reset my available storage. I have deleted many files and removed from deleted trash and still not seeing an update to my available storage. 

Thank you.

Hi ​@reller, 

Welcome to Box Community! I moved your post to this related topic, see  the responses above. 

Most of the time, aggregates will be updated within an hour (for example the user aggregates) or less. For larger changes or more complex folder structures, aggregates may take up to 24 hours to be correct. In rare cases, the file count and size might take few days to a week to be updated.

Upon checking your account, your used storage is now at 1.7 GB of 10.0 GB. Please let us know if it’s not the case. 

Thanks for posting, and we would love to hear back from you!

The amount of storage that box shows I have used is highly inaccurate. I heard there is a script that you guys can run to solve this issue. It would be helpful if you could run it on my account to fix my storage limit.

One of my folders is reporting 124 files when there are only 21 and a subfolder is also reporting file counts inaccurately.  Is this something within the software, or within my account properties that can be corrected?

Hello,

Box is indicating a much larger storage size being used than what is actual. Can you help me update/refresh it so the total is accurate to actual size being used?

Hello,

 showing incorrect storage size:

Empty your Trash.

Delete old file versions.

Check and remove large files from shared folders.

Log out and back in to refresh.

Best Regard,

tim

I have now completely emptied my bin. I have logged out, refresehed and restarted the computer. Still my storage shows I have 15.5 GB used. That cannot be the case as the Bin completely empty

Hi ​@Srinivas Sampath, 

Welcome to Box Community! I moved your post to this related post to answer your query and join our discussion! 

Please let us know if you need additional assistance! 

i have deleted a big file in my storage. please update the storage size used accordingly. currently, the old size is still on my record and it isn’t reflecting the big deletion that I have just carried out.  thanks

Please help. I deleted almost all the files from the box and there is still no space on the cloud. How do I refresh?

Hi, my account details are showing 10.2Gb used but yet details on the folders only shows 6.1Gb. Would you please run the script to fix, thank you.

Please run a script to free up my account storage.

Hi, 

Would someone authorized please run the script to correct the discrepancy in storage used for my account?

Much appreciated!

Thank you.

I have deleted quite a few files to free up more space on my box account but the space is not being updated.

I have also empty the trash can.

Can you help me running the script so the free storage is reflected?

Thanks

Ignore this, the free space is reflected now, thanks for your help

I have a long time 50gb account.
I recently deleted a large number of files to make space I need for new projects. My useage remains stuck 34.5/50. I see that some people have a problem reclaiming space. Can you assist? Thank You.

How do I get a support person to run the script on my account to reset the correct storage limit?

please empty my trash as it’s stuck with 12.1gb in there

please reset my box storage space

storage usage is incorrect , pls help to fix it. thanks

i just cleared out my trash so i could hopefully get some more storage space. it hasn’t diminished my allotment of the ten gigs yet. Want to stay on the free account.

Yes — when you delete files, including large multimedia, they first move to the Trash/Deleted Files area, and they still count against your storage until permanently removed. Once you empty the Trash (or choose permanent delete), the space is freed up immediately on your account; there’s no 14-day waiting period. The only 14-day window you may see in some services is the recovery period, during which you can restore accidentally deleted files. If you’ve already emptied the Trash, you should see your available storage update right away.

In the Box service, even after deleting data, the 10GB capacity that was once exceeded does not become available. Why is that?