Same here again, besides nothing is working at all. Only browsing, download or preview aren’t working. This is extremely bad thing and if there are issues there should be at least a warning to users. Very amateurish, sorry to say!
Could you please reset my available storage. I have deleted many files and removed from deleted trash and still not seeing an update to my available storage.
Thank you.
Hi @reller,
Welcome to Box Community! I moved your post to this related topic, see the responses above.
Most of the time, aggregates will be updated within an hour (for example the user aggregates) or less. For larger changes or more complex folder structures, aggregates may take up to 24 hours to be correct. In rare cases, the file count and size might take few days to a week to be updated.
Upon checking your account, your used storage is now at 1.7 GB of 10.0 GB. Please let us know if it’s not the case.
Thanks for posting, and we would love to hear back from you!
The amount of storage that box shows I have used is highly inaccurate. I heard there is a script that you guys can run to solve this issue. It would be helpful if you could run it on my account to fix my storage limit.
One of my folders is reporting 124 files when there are only 21 and a subfolder is also reporting file counts inaccurately. Is this something within the software, or within my account properties that can be corrected?
Hello,
Box is indicating a much larger storage size being used than what is actual. Can you help me update/refresh it so the total is accurate to actual size being used?
Hello,
showing incorrect storage size:
Empty your Trash.
Delete old file versions.
Check and remove large files from shared folders.
Log out and back in to refresh.
Best Regard,
tim
I have now completely emptied my bin. I have logged out, refresehed and restarted the computer. Still my storage shows I have 15.5 GB used. That cannot be the case as the Bin completely empty
Hi @Srinivas Sampath,
Welcome to Box Community! I moved your post to this related post to answer your query and join our discussion!
Hi
Most of the time, aggregates will be updated within an hour (for example the user aggregates) or less. For larger changes or more complex folder structures, aggregates may take up to 24 hours to be correct. In rare cases, the file count and size might take few days to a week to be updated.
Please let us know if you need additional assistance!
i have deleted a big file in my storage. please update the storage size used accordingly. currently, the old size is still on my record and it isn’t reflecting the big deletion that I have just carried out. thanks
