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Question

Removing user but keeping data

  • May 22, 2025
  • 1 reply
  • 24 views

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How do I remove a user's ability to sign into box but keep the data in his folder?  We had our admin leave the company.  When I look at the users I still see him as a user.  He is actually the owner of almost everything.

1 reply

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Hi Michael,

Welcome to the Box Community! 
 
Do you have access to the admin's email to request a password reset link for the admin's email and gain access to the account?
 
If not, would it be possible for the IT team to restore the email and request for a password reset?
 
Best,