Wow. It is really sad that you don't have a "contact us" section on your page so that your paying customers can reach out to tweak their subscription. I'm getting ready to double what we pay you and I am reduced to having to message you on a forum to get ahold of a human.
Please reach out at YOUR convenience I guess.
Hi Jessica,
Welcome to the Box Community!
Have you checked out this article on Decreasing seats for your subscription? https://support.box.com/hc/en-us/articles/360044193073-Decreasing-Seats-From-Your-Subscription
Account administrators need to submit a request to cancel@box.com for this request and you need to include the total number of seats you would like to continue purchasing in your email. We have a minimum purchase of 3 seats per account.
If you have any other questions about this process, please feel free to submit a support ticket to cancel@box.com
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
