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Question

Release email from Suppression list Please

  • December 4, 2025
  • 1 reply
  • 5 views

The following emails are unable to receive any invitations or password reset requests from BOX. All trash & spam filters have been checked. It is assumed they landed on the Suppression List: [removed by moderator] ; [removed by moderator]

Thank you!

1 reply

Rona Box
  • Community Manager
  • December 4, 2025

Hi ​@RERoberts

Welcome to Box Community, and we’ll ensure that your users are correctly receiving notifications from Box. 

 

In order to check if the user is in suppression list. I’m going to open a new case and a member from the Box Product Support team will reach out to you shortly. 

 

Thanks for posting, and we hope to get this sorted out very soon!