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Question

Relay notification issue

  • May 23, 2025
  • 1 reply
  • 66 views
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Setup a Relay workflow, but when I try to add a notification of a file upload to an external email address (outside of our organization, and hit Activate, i receive an error saying not all fields have been completed.  if I select an email from my organization it goes through.  please assist.  thank you

    1 reply

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    Hi there, 

    Welcome to the Box Community, I'm happy to help!

    We appreciate you raising this issue to us, and our engineering team is currently aware of this situation. While they are working on a fix for this issue, please subscribe to our updates here for more information on our team's progress: status.box.com 

    Appreciate your patience and thanks for your help!

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