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Question

Relay not showing metadata options?

  • May 22, 2025
  • 1 reply
  • 15 views

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I'm on a business plus plan - we set up a metadata template, but when trying to use relay, there is not an option to use "File with Metadata" as the trigger event.  Is this an enterprise only option?

1 reply

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Hi Tyler, 

Welcome to the Box Community!

This is something our Product Support team would like to investigate with you and may require specific account information. I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

Please check your email for details and updates.

Thanks for reaching out and stay safe!

Regards,