We had setup a relay workflow in which the uploading of a file to a folder, would then send an email to users specified of said upload. We are getting an issue where adding an external email address (outside the organization, but added as a collaborator) yields a message saying that the field is blank.
Box Support said that this is a known issue and no current fix for. I wanted to keep them honest and ask the community. thank you
Hi Anthony,
Welcome to the Box Community, I'm happy to help!
Can you please remove the collaborator from the folder and then re-invite the user and see if that helps resolve this issue for your?
To remove a collaborator, you must be the owner of the folder. Check out this article on how to remove a collaborator: Removing Collaborators
After you've removed the collaborator, please send them an invitation to rejoin the folder following this article: Inviting Collaborators
Let us know how it goes and if you have questions!
Best,
Hi, we have confirmed this workaround works. We removed and re-added the collaborators they showed up on the drop-down list. Thanks for the Tip.
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