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Question

Relay "Failed to get workflows"

  • May 23, 2025
  • 7 replies
  • 15 views

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I got this error when clicking on "Relay".  We are on enterprise plan.  Please help.  Thanks!

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7 replies

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Hi there,

Welcome to Box Community! 

It indicates that you have already collaborated with one of our team members. Please let us know if you have additional questions. 

We'd love to further assist! 


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Was anyone able to resolve this? I am having the same issue and I can't create new ones either


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I got the same error, it is working sometimes, and I have the error later. 


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I also have this error. How to solve this?


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Very inconsistent. Had this error before but went away in a day. Now just experienced it again. I can see relays in my user dashboard, but not admin portal. After I re-login, I'm getting the same error from both views. But they are working as I can see the result of relay runs.


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Getting the same error - any suggestions from BOX?


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For me, the solution was to clear the browser cache and cookies.

https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop

Before clearing you can even check if it works in incognito or another browser.