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Question

Relay

  • May 22, 2025
  • 1 reply
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About BOX Relay
There is no problem with the web version of BOX, but there is a problem with the desktop application version of BOX.
I do not receive notifications of file uploads.
There is no problem with text and Excel files, but only PDF files do not receive notifications.

    1 reply

    Forum|alt.badge.img

    Hi there,

    Welcome to the Box Community, I'm happy to help!

    This would be something Product Support team would like to investigate with you and may require specific account information. 

    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

    Please check your email for details and updates.

    Best Regards,

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