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Question

REFUND PLEASE

  • May 23, 2025
  • 1 reply
  • 8 views
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Hi, 

I had to share a video for a science conference through box as requested by another university. I had accidently signed up to a business account, because I couldn't find the option for the free account and immediately cancelled the account. 

48 hours later I was charged EUR 364.50, for 3 Business Account Licenses!

I am a university student and cannot pay my rent this month because of this. 

I would appreciate if you could facilitate a refund as soon as possible.

Thanks,

Kevin

    1 reply

    C
    Forum|alt.badge.img

    Hi Kevin, 

    Welcome to the Box Community, I'm happy to help!

    This would be better discussed with a member of Box Cancellations team, and I do see you have an active ticket for this request, the team is currently reviewing your account and they'll be reaching out to you as soon as they have an update. Please continue working with them and check your email for updates.

    Thanks for posting and stay safe!

    Regards, 

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