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Question

refund

  • December 27, 2025
  • 1 reply
  • 16 views

I would like to request a refund on something I didn’t renew. I was charged $120 Today in my bank account and I would like to get a refund as soon as possible because I do not use box at all, and I did not renew my subscription at all, so I don’t even know why this $120 was charged to my bank account.

1 reply

Rona Box
  • Community Manager
  • December 29, 2025

Hi ​@nathan contreras,

 

Welcome to Box Community, and we’re glad to look into your refund request. 

 

In appears that you’ve already worked with our Cancellations team regarding your refund request. Please note that you’ll continue to receive updates using your current case number and please keep an eye out. 

 

We hope to get this sorted out very soon!