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Question

Refund

  • May 23, 2025
  • 1 reply
  • 59 views
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I was charged today for a one year subscription to Box.  I did not realize I would be charged today as I was just signing up for a trial. I have already cancelled my account as I saw that I can't use your product after trying to download multiple files. I'd like to get full refund please.

    1 reply

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    Hi Serdar, 

    Welcome to the Box Community, I'm happy to help!

    I'm sorry to hear that you've decided to cancel your subscription to Box. For your refund request, this would be better discussed with a member of our cancellations team. Please go ahead and send an email to cancel@box.com and one of our representatives will reach out to you to address this issue.

    If you have other questions on requesting a refund, please take a look at this article: https://support.box.com/hc/en-us/articles/360044192753-Requesting-a-Refund

    All the Best, 

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