I'd like to refund of my account, it was charged automaticlly.
We don't use it well anymore, so please proceed to cancle the bill charged for this year and this accout.
Thank you
Question
Refund
Hi there,
Welcome to the Box Community, I'm happy to help!
I understand that you would like to get a refund for your account. Have you checked out this article on requesting a refund: https://support.box.com/hc/en-us/articles/360044192753-Requesting-a-Refund
If you wish to further discuss your account and request for a refund, please reach out to billing@box.com or you may submit a new ticket with billing to help look into your request.
Regards,
thank you for the answer, I've e-mailed to the address you gave me, and just read it the link you've shared.
the date for cancellation was already over from 14 days, so I dont't know the way to get a refund for the user over the due date to cancel.
Just let our business ID not activated on the admin page.
is it just waiting for getting a reply from billing@box.com?
Many thanks,
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