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Question

Red exclamation points next to Box folders

  • May 23, 2025
  • 2 replies
  • 100 views
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Hi,

There are red exclamation points next to all my Box folders. It seems there is an issue with syncing. How do I fix this?

Thanks!
Samantha

    2 replies

    Forum|alt.badge.img

    Hi Samantha,

    Welcome to the Box Community, I'm happy to help!

    Have you tried quitting and restarting Box Drive?

    Instructions can be found here: Using Box Drive Basics

    To check on the red exclamation points and error. Please check this helpful links:

    https://support.box.com/hc/en-us/articles/360043697494-Using-Box-Drive-Basics%C2%A0

    https://support.box.com/hc/en-us/articles/360043697614-Miscellaneous-Box-Drive-Error-Notifications

    Hope this helps. 

    Best,

    Forum|alt.badge.img

    Thanks AJ! My team members also cannot access Box so I don't think it is an issue on my specific computer. Would everyone need to quit and restart Box Drive?

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