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Question

Red Exclamation Mark on Files in File Explorer (PC)

  • May 22, 2025
  • 1 reply
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I have three folders which are showing a small red exclamation mark in the menu bar on the left side of my file explorer.

For two of these files I've just ended a collaboration. For the third I have deleted the entire folder and all contents.

The exclamation marks did not show up immediately, but a day or two after deletion/ending collaboration. There is nothing in any of these folders. They will not go away when I try to delete them. They are also not visible or available when I open box on my desktop (chrome). How do I get rid of these files in file explorer?

Thank you.

    1 reply

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    Hi Megan, 

    Welcome to the Box Community, I'm happy to help!

    Can you try to exit or quit the Box Desktop app from your menu bar and then start the app again and see if that helps?

    If that doesn't resolve the issue and you are on Box Drive, you may try logging out and then log back in on the app to remove those from your Box. BUT before you logout, please take note of the following:

    Logging Out of Box Drive

    Logging out completely removes all traces of your Drive usage from your machine and enables you to log in again as a new user. Also, when you log out, your Box Drive session ends and the login screen displays. In addition, logging out of Box Drive deletes all of the downloaded content you had marked for offline availability. This of course clears up hard disk space on your device. It also returns to an online-only state all of the content you have marked for offline availability. You will have to repeat the process of marking folders for offline availability.

    You can check this article on how to properly logout of Box Drive: https://support.box.com/hc/en-us/articles/360043697494-Using-Box-Drive-Basics 

    If you have any questions, please let us know and we will do our best to help you!

    Regards,

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