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Question

Red dot unable to resolve on 1 device in mixed mac and windows home computers

  • May 6, 2026
  • 1 reply
  • 6 views
M

I have used Box without any issues for many years on various devices and have a home setup with MacOS, IoS, Win 10 and now Win 11. I set up a new computer 4 days ago and indavertantly loaded the Box Drive App, instead of Box Sync that is on all devices.

I removed the app and reinstalled Box Sync and now I am having multiple issues with strange updating of files and now a red dot on my most important folder.

In searching for solutions I now learn that Box Sync is being discontinued at end fo 2026 and users are to transition to Box Drive. I’ve not ready to so that right now...I just want to get Box syncing accurately across all my devices. I’m not a tech pro but long time DIy user, but cannot solve this one.

I’m ok with giving Box tech support access to my files to resolve, but don’t know how to do that either

Any help to resolve this would be appreciated. then I can work out a plan to transfer all myd evices to Box Drive, but I need to get the Synce aurrate before considering that process.

Thanks

 

    1 reply

    W

    If the issue continues even after a clean reinstall, it usually means Box Sync has become unstable with your current account state because Box is phasing it out. In that case, Box Support can fix it from their side if you send them logs (Help → Collect Logs inside Box Sync).

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