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Red Dot

  • May 23, 2025
  • 1 reply
  • 68 views
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I have a red dot on my main folder and I'm not sure which document within that folder has a problem.  How do I figure this out?  Is the rest of my documents within that folder still syncing?

    1 reply

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    Hi Elaine,

    Welcome to the Box Community! I'm happy to help.

    Box Drive provides user notifications if there are any issues saving your changes to Box. The Box Drive application interface lists the file and provides a brief description of the issue.
    To find a list of any problem file notifications:

    • Click the Box icon in your menu bar or system tray to open the Box Drive Search Bar.
    • Click the Gear icon (lower right corner for Mac, top left corner for Windows) for more options, then click Error updating an item...
    • All problem file notifications will be listed here. They should disappear automatically once you have resolved the issue. If they do not, and you believe you have already resolved the issue, you can click Retry All to manually retry your actions.

    Best,

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