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Question

Recovery codes failed to be generated

  • May 27, 2025
  • 1 reply
  • 9 views

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Hi,

 

my recovery codes were not generated (failure!) when switching to 2-step verification using the Authenticator App. 

Thx, Peter. 

1 reply

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi Peter, 

Welcome to Box Community! 

To assist regarding your MFA issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

Thanks for posting!