Recovering permanently deleted folder

France, can you assist?

Hi there, 

Welcome to the Box Community!

Have you tried to go into your Trash to locate the deleted folder and see if you can restore it?

You can filter content by items you own, or by items you’ve deleted.  To do this, directly beneath the folder label (Trash), click the Items I Own (or Items I Deleted) down arrow.  Then click the option you want.

• The Items I deleted filter displays all items you have deleted, regardless of who created or owns the item.

I do want to mention that there is a 14-day grace period for paying customers during which Product Support can recover content if its been deleted from Trash.  Beyond this 14-day grace period, however, files or folders purged from your Box trash may not be recoverable and may be lost forever. Please note that this recovery grace period does not apply to Free accounts. We are unable to support file recovery for our Free Individual plan. 

For more information on recovering deleted items, please check out this article: https://support.box.com/hc/en-us/articles/360044196093-Managing-Trash 

Regards, 

I went to the trash and permanently deleted the folder- I did not understand that the entire folder would be deleted i just wanted to permanently delete one file. France, please if there is a chance of recovering this folder I am willing to pay.

Regards,

Hi there, 

You may upgrade your account to any of the plans on this page: https://www.box.com/pricing 

Once you have successfully upgraded, you will have the option to submit a case to Product Support and the team can look to see if the deleted item can be recovered.

Check out this article on how to upgrade your account for more details: Upgrading your Box Account

Can you advice? If I take a plan would that affect my organization's folders

Hi there, 

Upgrading will not affect Folders in your account, but to give you a heads up, contents in your Box will be inaccessible during upgrade process and may disappear since your account will be transitioning to a different plan, but should be accessible again after a day.

By the way, I do want to mention that if the deleted folder is collaborative and owned by someone who is part of a Business or higher account, the owner may submit a ticket to Box Support team and request recovery.

Regards,

Thank you France, it is owned by someone who is part of a business account but I wanted to try to retrieve without concerning my organization.

Hi France,

I just upgraded to the personal plan but I am still unable to submit a request. Can you please assist?

Regards

Is it that I needed to upgrade to the business plan in order to be able to submit a request?

Regards,

I used the "Try it" link in the Business upgrade link but still no access to submit a request

Please help.

Regards,

Hi there, 

Can you try accessing this page https://support.box.com/hc/en-us/requests/new and make sure you are logged in to your Box?

Let me know how it goes and if you run in any issue.

Best,

I am still unable to submit a request.

Regards,

Hi there, 

I went ahead and submitted a ticket for your request for assistance in recovering deleted items.

Please check your email for details and updates.

Best Regards,

hi, i have deleted a folder from account like 6 month ago. can i still recover the folder if i upgrade my plan ?

Hi there, 

Welcome to the Box Community, I'm happy to help!

Box stores files and folders you place in the trash for a certain period of time. That default period is 30 days for those on Personal Free plan, and can be changed by those that are on Business and higher plans.

When the deleted items are deleted from Trash, there is still a 14-day grace period for paying customers, during which Product Support can recover your content. Beyond this 14-day grace period, however, files or folders purged from your Box trash may not be recoverable and may be lost forever. 

Thanks for reaching out and if you have questions, please let us know!

Regards,