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Question

Recovering file in trash

  • May 22, 2025
  • 2 replies
  • 54 views
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I need help recovering a file from the trash. I try to select the "more options" button, and then the "recover" option, but I receive the following error: "We could not perform this action because you do not have enough space in your account." I would just like to get access to the file, but do not necessarily need to re-add it to the account. Thanks!

    2 replies

    Forum|alt.badge.img

    Hi Solomon, 

    Welcome to the Box Community!
     
    This would be something our Box Support team would like to investigate with you and may require specific account information. 
     
    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 
     
    Please check your email for details and updates.
     
    Thanks for your patience!
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    Can they please contact me with a call.

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