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Recovering Deleted Files - Help Required

  • May 22, 2025
  • 2 replies
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Hi,10 days back I deleted several files. Then, I purged them from the trash file. How do I go about recovering those files. Who can I contact for help? Is there a phone number? Box chat is off line. Any help will be greatly appreciated! 

    2 replies

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    Hi Sumeet, 

    Welcome to the Box Community!

    I’m sorry but we are unable to support file recovery for users of our free plan. 

    Contact Box Product Support immediately if the content you deleted is no longer in your Box Trash.   When Box purges your trashed content there is still a 14-day grace period for paying customers, during which Product Support can recover your content.  Beyond this 14-day grace period, however, files or folders purged from your Box trash may not be recoverable and may be lost forever. Please note that this recovery grace period does not apply to Free accounts. We are unable to support file recovery for our Free Individual plan. 

    For more details on managing Box Trash, please take a look at this article: https://support.box.com/hc/en-us/articles/360044196093-Managing-Trash 

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    Hi 362976492687

    I can purchase a plan immediately. Will that help in recovering the content? If yes, then please let me know.

    Please check if the content can be recovered (as I do not remember the exact date of when I purged it out of Trash). If it can be done then I shall purchase a plan right away. Thanks.

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