Recover Files

Hi Ayodele, 

Welcome to the Box Community, I'm happy to help!

The investigation to determine if the content is recoverable would require a paid subscription.

You may upgrade your Personal plan then submit a case to Product Support, and the team can look if your files are recoverable.

Hello ! 

I made an upgrade in my Plan that I usually pay and I LOSTALL MY FILES. 

I can't recover it anytihing. 

I don't believe that this simple action it causes this problem. And I don't heve another cloud backup, except all my files deposited in Box. 

Please help me to solve this problem!!! 

I'm getting desperate here in my home office! 

Please HELP ME !!! My plan update can't delete all my files....

I need to recover this imediatlly 

My new plan includes: 

• Includes all Starter plan features (obviouslly inclunding all my files THAT ITS DELTED/LOST) , plus:
• Data loss protection ( I LOST ALL MY FILES - HOW THE BOX TEAM CAN AFIRM THIS? ) 

Please, I'm begging to reocver my files.

I deposited in the box all my academic and professional life information as reliable resource and I lost everything after an simple update?