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Question

Recover Files

  • May 22, 2025
  • 4 replies
  • 31 views

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If I buy a plan can the files I mistakenly deleted from my trash be recovered?

4 replies

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Hi Ayodele, 

Welcome to the Box Community, I'm happy to help!

The investigation to determine if the content is recoverable would require a paid subscription.

You may upgrade your Personal plan then submit a case to Product Support, and the team can look if your files are recoverable.

Thanks for reaching out and let us know if you have any questions!
 
Regards,

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Hello ! 

I made an upgrade in my Plan that I usually pay and I LOSTALL MY FILES. 

I can't recover it anytihing. 

I don't believe that this simple action it causes this problem. And I don't heve another cloud backup, except all my files deposited in Box. 

Please help me to solve this problem!!! 

I'm getting desperate here in my home office! 


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Please HELP ME !!! My plan update can't delete all my files....

I need to recover this imediatlly 


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My new plan includes: 

  • Includes all Starter plan features (obviouslly inclunding all my files THAT ITS DELTED/LOST) , plus:
  • Data loss protection ( I LOST ALL MY FILES - HOW THE BOX TEAM CAN AFIRM THIS? ) 

Please, I'm begging to reocver my files.

I deposited in the box all my academic and professional life information as reliable resource and I lost everything after an simple update?