recover deleted files from recycle bin

Question

I have deleted important files and also deleted from the recycle bin, and I can not recover them, they are not in the trash and I already search in deleted items and items that I own, I do not want them to be permanently deleted

community-manager · Answer

Hi there,Welcome to the Box Community!This would be something our Support team would like to investigate with you and may require specific account information.It seems you already have an open ticket for this issue with our support department, please continue working with them and check your email for updates.Thanks for your patience and let us know how else we can help!Best,

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