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Question

reclaiming deleted storage space

  • May 23, 2025
  • 1 reply
  • 18 views

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I have deleted so many files and and folders which I do not need, I removed same from trash also, still storage space is showing same as earlier. 

How to reclaim space?

My account shows 10.8 GB of free 10.0 GB. I deleted files to remain under the 10.0, but the account won't decrease. Then I deleted everything. I should be able to move all from trash back to my Box file (I know that I am under 10.0 GB, but a popup says that I do not have enough space and I should upgrade.
please help

Thank you

1 reply

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Hi Kevin,


Welcome to Box Community and glad to help!

Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

In the future, if you experience incorrect storage, please let us know in this forum.

Thanks for posting!