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I have deleted so many files and and folders which I do not need, I removed same from trash also, still storage space is showing same as earlier. 


How to reclaim space?


My account shows 10.8 GB of free 10.0 GB. I deleted files to remain under the 10.0, but the account won't decrease. Then I deleted everything. I should be able to move all from trash back to my Box file (I know that I am under 10.0 GB, but a popup says that I do not have enough space and I should upgrade.
please help


Thank you

Hi Kevin,



Welcome to Box Community and glad to help!

Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.


In the future, if you experience incorrect storage, please let us know in this forum.

Thanks for posting!


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