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Question

Received new Email unable to access Box

  • May 22, 2025
  • 1 reply
  • 23 views
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Hi, 

I was recently given a new email address and my box account is now linked to that email instead of the prior email and all of my folders/files are gone.  Please help.

Thanks,

Rebecca 

    1 reply

    C
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    Hi Rebecca, 

    Welcome to the Box Community!
     
    This would be something our Support team would like to investigate with you and may require specific account information.  
     
    It seems you already have an open ticket for this issue with our support department, please continue working with them and check your email for updates.
     
    Thanks for your patience and please comeback and let us know how it goes.
     
    Best,
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