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Question

Reactivate deactivated account

  • May 22, 2025
  • 2 replies
  • 73 views

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My account was deactivated yesterday (17/08/2022) without explanation or warning, and I want it to be reactivated, but there's no answer when calling billing, and no answer on the mail i sent. What should I do?

The account is [personal information--redacted]

Regards

Staffan

2 replies

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Hi there, 

Welcome to the Box Community, I'm happy to help!

This might require some account specific information, so I've submitted a case to Box Support on your behalf to look into this.

Kindly check your email for details and updates.

Best Regards,


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Thank you