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Question

Reactivate Account - no missing files

  • May 22, 2025
  • 1 reply
  • 4 views

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My account came to an end and I wasn't able to make a copy of the files uploaded at Box. 

Is there a possibility to resubscribe and have my files still under my account? 

Please help, it's a lot of information. Already placed a ticket: Case: #2638172

1 reply

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Hi Mauricio,

Welcome to the Box Community!

I see that your concern is being addressed in this case# 2638172. A teammate will reach out to you to help look in this.

Please check your email for updates. 

Best,