i cannot reactivate an account "Email address redacted".
This account was deactivated but need to reactivate with a change of account plan from business to individual.
Question
Reactivate account
Hi there,
Welcome to the Box Community! I'm happy to help.
This would be something our Box Support team would like to discuss with you and may require specific account information. I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this.
Please check your email for details and updates. Thanks for your patience!
Best,
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.