Hi,
I had to reset my phone due to some issues and, unfortunately, lost the authenticator app data.
When I try to log in to my BOX account <personal information-redacted>, it prompts me for an authenticator code since I had previously set up multi-factor authentication. However, I’m unable to scan a new QR code to link my phone for generating codes, as the account is already set up.
Could you please assist me with resetting the multi-factor authentication on my account?
Thank you!
Hi Prathyusha,
Welcome to Box Community!
To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.
Thanks for posting!
Hi Team,
I am facing the similar issue, Unable to login due to multi-factor authentication.
Can someone from the box support team help me in this.
Hi,
I had to reset my phone due to some issues and, unfortunately, lost the authenticator app data.
When I try to log in to my BOX account <personal information-redacted>, it prompts me for an authenticator code since I had previously set up multi-factor authentication. However, I’m unable to scan a new QR code to link my phone for generating codes, as the account is already set up.
Could you please assist me with resetting the multi-factor authentication on my account?
Thank you!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
