This seems to be the most common problem, with no clear answer (or no answer at all)

Hi there,

Welcome to the Box Community!

I apologize for the inconvenience. I'm going to run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and storage amounts causing a data inconsistency. This is a known issue and is a long term project for our engineering team to tackle.

I'll mark this case solved for now. Please let me know if there's anything else I can assist with. 

Hello Aira, thank you for the assistance, but the problem is still there.

What is happenning?

Thank you

Ana