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Question

Ran out of space

  • May 23, 2025
  • 3 replies
  • 75 views
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Hi,

Seems to happen a lot. I have 15 of 50 gb used and can´t update because "the account this folder belongs to has ran out of space". Pls, how can I fix this?

Tks

Ana

 

    3 replies

    Forum|alt.badge.img

    This seems to be the most common problem, with no clear answer (or no answer at all)

    Forum|alt.badge.img

    Hi there,

    Welcome to the Box Community!

    I apologize for the inconvenience. I'm going to run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and storage amounts causing a data inconsistency. This is a known issue and is a long term project for our engineering team to tackle.

    I'll mark this case solved for now. Please let me know if there's anything else I can assist with. 

    Forum|alt.badge.img

    Hello Aira, thank you for the assistance, but the problem is still there.

    What is happenning?

    Thank you

    Ana

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