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Question

Quota exceeded.

  • May 23, 2025
  • 2 replies
  • 9 views
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My account storage quota states that it is not full, however, when I upload a file it tells me I have exceeded the quota. 

I need it corrected as I have cleaned it out. I have requested this previously and apparently you need to clear the cache.
 
Can you please fix for me?

    2 replies

    C
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    I have the same problem from a few days........

    C
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    Hi there,  

    Welcome to Box Community and glad to help! 

    Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Used Storage.

    Should you experience the same issue in the future, please let us know, (https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect).

    Thanks for posting!

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