Quota

Hi Jessica,

Welcome to the Box Community! I'm happy to help.

I ran a script to fix the file size count in your used storage and should be seeing the right file size count.

You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).

You can also check this article from our Box Support page about "Storage".

https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.

Best,

It sounds like you're experiencing a discrepancy between your actual cookie clicker 2 disk usage and what TreeSize is reporting. To address this, you can run a script to check for hidden or orphaned files that might not be visible through standard file explorers.

Here’s a general approach you can take:

1. Check for hidden files and folders: Sometimes, large files can be hidden from standard views.
2. Check the Recycle Bin: Files in the Recycle Bin still take up space.
3. Clear temporary files: Temporary files can accumulate and take up significant space.