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  • January 29, 2026
  • 1 reply
  • 14 views

I purchased an additional seat, but I can't add a user.

Best answer by Jill

Hi ​@NAOKI.o,

 

Welcome to Box Community and glad to help!

 

A new case has been created, and a member of our team will reach out to you via email. Kindly monitor your inbox for their correspondence. 


Thanks for posting!

1 reply

  • Box Employee
  • Answer
  • January 30, 2026

Hi ​@NAOKI.o,

 

Welcome to Box Community and glad to help!

 

A new case has been created, and a member of our team will reach out to you via email. Kindly monitor your inbox for their correspondence. 


Thanks for posting!