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Question

put wrong email address when creating account

  • May 22, 2025
  • 1 reply
  • 13 views

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Hello, 

 

I created a box account with a wrong email, but re-created again with the right one, does that mean the other account will eventually be deleted and never charged? the same credit card is on my proper account. 

1 reply

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Hi Admin, 

Welcome to the Box Community, I'm happy to help!

This might be best discuss with a member of our billing team and may require some account specific information, so I've submitted a case to Box Support on your behalf.

You should be receiving an email confirmation shortly.

Thanks for reaching out!

Best,