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Question

put wrong email address when creating account

  • May 22, 2025
  • 1 reply
  • 50 views
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Hello, 

 

I created a box account with a wrong email, but re-created again with the right one, does that mean the other account will eventually be deleted and never charged? the same credit card is on my proper account. 

    1 reply

    Forum|alt.badge.img

    Hi Admin, 

    Welcome to the Box Community, I'm happy to help!

    This might be best discuss with a member of our billing team and may require some account specific information, so I've submitted a case to Box Support on your behalf.

    You should be receiving an email confirmation shortly.

    Thanks for reaching out!

    Best,

     

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