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Question

Problems with file move or copy to other folder using BOX app for Android

  • May 22, 2025
  • 3 replies
  • 110 views
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Hello, I have a Samsung Galaxy S21 5G SMG991B mobile phone running Android 12 on which the BOX application is installed (downloaded from google play store). when I select a file and try to copy or move it to another folder, I get a message "Chose a destination folder" but nothing appears on the screen and there is no option to browse or select a folder. is the problem known? what can be done? Note that on my previous
phone (Motorola) it worked properly.

    3 replies

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    Hi Tal, 

    Welcome to the Box Community, I'm happy to help!

    Do you have the latest version of Box for Android? Please open Google play store and look up Box and make sure that your app is on the latest version and then try this again.

    If you are already on the latest version, please logout and then re-login to your Box for Android app and then try again, see if you can move/ copy an item to a folder.

    Best,

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    Hello France,

    Thanks for your reply.

    As for the latest version of the app and re-login to my BOX account I tried to do so and it did not help ...

    more than that I even uninstalled the app from my mobile phone and then installed it again from the Google play store, Also this action unfortunately did not help ...

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    Hi Tal, 

    I'm sorry to hear that our initial attempt and tips did not help.

    I see that you already have an open ticket for this issue and our Support representative is now investigating, please continue working with them and check your email for updates.
     
    Thanks for your patience and please comeback and let us know how it goes!
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