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Problems with accepting an invitation and gaining access

  • May 23, 2025
  • 1 reply
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I received an invitation from another firm to share files, but when I accept the invitation and attempt to access the link provided by the company, I receive the following message:  "This shared file or folder link has been removed or is unavailable to you."

I reached out to the company it was sent a second time, and the same thing happened.  I'm logged into a Box account that is synced with my work email, which is the same email the company is using to send me the information.  Is there something more I can do to complete this process and obtain access?

Thank you,

Sharon Montgomery

    1 reply

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    Hi Sharon, 

    Welcome to the Box Community, I'm happy to help!

    This error typically is caused by one of 3 things:
    1. Incorrect sharing permissions on the shared file. In other words, whoever created the link did not set the correct access level on the link. If you are not already a collaborator in the folder (or file) the link points to, the link would need to be set to "people in the company" (if that person is also at your company) or "people with the link" (if that person is not part of your company).
    2. The person who created the shared link has since removed it.
    3. You are attempting to access the shared file with a personal Box account instead of the account with which the file was shared.
    Here's what you can do:
    1. Verify you are logging into Box with the account to which the file was shared. Typically this will be your company Box account.
    2. If that doesn't resolve the issue, contact the individual who owns the file. Ask them to either to review and revise the file share permissions or to send you the correct link to the file.

    I'm leaning more on the access level on the Shared link that was sent to you as the root cause of this issue, so you may want to contact the person who shared it to change and set the correct permissions.

    To learn more about Shared link access levels, please take a look at this article: Creating Shared Links

    Hope that helps! Thanks for posting and let us know how else we can help.

    All the best, 

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