Problems with 2-factor authentication

I have a Box.com account that I use regularly with a NAS.
I need to access the website www.box.com. I entered my user ID and password, but when I am asked for the 6 digits from the Google Authenticator App, I enter the 6 numbers and get an error. In 2025, I was able to access the website www.box.com normally.
How can I access the website again?
The user ID I need to log in with is not the one I am using to ask this question, because I cannot even request support with my main user ID.
Thank you for your help.