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Question

problems and no solutions from box

  • October 17, 2025
  • 1 reply
  • 32 views

  • New Participant

is it just me or does everyone else that has problems with box get no support and a complete unwillingness to pick up the phone and call me like I have asked repeatedly.  

2 weeks into a loss of 2 months of files and Box appears to not have a care in the world and is just happy to email back and forth with hours or days between responses when a phone call could hopefully help.  

Beyond disappointed.  

1 reply

Rona Box
  • Community Manager
  • October 20, 2025

Hi ​@jwr

Welcome to Box Community, and we’re sorry to hear about the inconvenience.

 

It indicates that you have already collaborated with one of our team members. Since you have created a new case, please keep an eye out and someone from Box Product Support team will reach out through email. 

 

Thanks for posting!