We are trying to use videos that have been uploaded from an iPhone to box and then downloaded and placed in a powerpoint presentation. This used to work but now we are getting the error "Powerpoint cannot insert a video from the selected file. Verify that the necessary 64-bit codec for this media format is installed, and then try again." Is Box changing the Codec of the video and has this changed? Is there a solution for this?
Question
Problem with videos that have been uploaded to Box
Hi Benjamin,
Welcome to the Box Community!
Box doesn't modify files that have been uploaded to your Box cloud. The error don't seem to be an error on the Box side, so I did some digging on outside sources, from what I gathered online:
"It means you have PowerPoint 64-bit version but Windows (also 64-bit) doesn't have the proper video and audio support."
Here's one that I found on outside source that may help: https://office-watch.com/2017/office-64-bit-wont-work-mpeg-4-quicktime-video/#:~:text=%E2%80%9CPowerPoint%20cannot%20insert%20a%20video,proper%20video%20and%20audio%20support.
I would also suggest reaching out to Windows support if you need further assistance.
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