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Problem with videos that have been uploaded to Box

  • May 22, 2025
  • 1 reply
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We are trying to use videos that have been uploaded from an iPhone to box and then downloaded and placed in a powerpoint presentation. This used to work but now we are getting the error "Powerpoint cannot insert a video from the selected file. Verify that the necessary 64-bit codec for this media format is installed, and then try again." Is Box changing the Codec of the video and has this changed? Is there a solution for this?

    1 reply

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    Hi Benjamin,

    Welcome to the Box Community!

    Box doesn't modify files that have been uploaded to your Box cloud. The error don't seem to be an error on the Box side, so I did some digging on outside sources, from what I gathered online:

    "It means you have PowerPoint 64-bit version but Windows (also 64-bit) doesn't have the proper video and audio support."

    Here's one that I found on outside source that may help: https://office-watch.com/2017/office-64-bit-wont-work-mpeg-4-quicktime-video/#:~:text=%E2%80%9CPowerPoint%20cannot%20insert%20a%20video,proper%20video%20and%20audio%20support. 

    I would also suggest reaching out to Windows support if you need further assistance.

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