My Box account only has a few file on it totaling about 1 GB, but it says that I am using 12.3 GB. My trash is empty and there are no other files I can even see to delete. Can Box please reset our account
Question
problem with storage - i have 1 GB of files stored but Box says its 12.3 GB
Hi there,
Welcome to Box Community and glad to help!
We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.
Let us know in this forum if you happen to experience this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect
Thanks for posting!
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