My Box account only has a few file on it totaling about 1 GB, but it says that I am using 12.3 GB. My trash is empty and there are no other files I can even see to delete. Can Box please reset our account
Hi there,
Welcome to Box Community and glad to help!
We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.
Let us know in this forum if you happen to experience this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect
Thanks for posting!
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