Hi, i recently changed my cellphone but i didn't know that i have to do something special to migrate the account in my app (Authentcator from Googe) to my new cellphone now when i try to log in BOX askes for a six digit authentification code and my app doesn't provide me one beacause i didn't do the export of my account from one cell to the new one
Question
Problem with my 2FA Authenticator
Hi David,
Welcome to the Box Community!
This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon.
Please check your email for updates.
Best,
I’m having this exact same issue! I’ve reached out to customer support for months and have gotten 0 help. It’s unfair that I’ve paid for an annual subscription that I can’t use because I bought a new phone.
Please help!!!
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