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Problem with downloading shared files

  • May 23, 2025
  • 1 reply
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I have difficulty downloading shared files every time I click on a link from the same sender. A page with the following remarks appears, "This shared file or folder link has been removed or is unavailable to you." I checked with the sender who ensured that the file was open to everyone while other recipients could download it. Can anyone help on this? Thank you.

    1 reply

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    Hi Arthur, 

    Welcome to the Box Community, I'm happy to help!

    This error message is typically caused by one of these three:
    1. Incorrect sharing permissions on the shared file. In other words, whoever created the link did not set the correct access level on the link. If you are not already a collaborator in the folder (or file) the link points to, the link would need to be set to "people in the company" (if that person is also at your company) or "people with the link" (if that person is not part of your company).
    2. The person who created the shared link has since removed it.
    3. You are attempting to access the shared file with a personal Box account instead of the account with which the file was shared.
    Here's what you can do:
    1. Verify you are logging into Box with the account to which the file was shared. Typically this will be your company Box account.
    2. If that doesn't resolve the issue, contact the individual who owns the file. Ask them to either to review and revise the file share permissions or to send you the correct link to the file.
    3. If that doesn't resolve the issue, contact your organization's IT admin for help locating the file and fixing the permissions.

    For more information, please take a look at this article on Shared links: https://support.box.com/hc/en-us/articles/360044195893-Shared-Links-Frequently-Asked-Questions

    Thanks for posting and let us know how else we can help!

    Regards,

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