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Question

Problem with 2FA and can't log in

  • May 23, 2025
  • 1 reply
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Hello,

I have a problem with my work Box account.  Since I can't log in to box.com with that account, I'm filing this support request with my private box account.

Problem:

When I try to log in to box.com with my work Box account, the site requires me to type 6-digit authenticator code, but recently I replaced my phone and I don't have authenticator app any more.

Besides, when I set 2FA to this box account, I used the account to log in to another company's Box server. (My company consists of group of engineers, and each engineer works for another company as a contractor.)  And the contract with that company is already over, so there's no chance to ask that company's IT admin.

I started working with yet another company as a contactor, and they have Box server.  Please help me log in to their box server with my work Box account.

Thank you,

Masanori

    1 reply

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    Hi Masanori, 

    Welcome to Box Community and glad to help! 

    This is strictly a log in issue you're reporting. And in order to proceed, we ask that you use your affected Box account to create a case to get a closer look. 

    Thanks for posting! 

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