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Hello,


I have a problem with my work Box account.  Since I can't log in to box.com with that account, I'm filing this support request with my private box account.


Problem:


When I try to log in to box.com with my work Box account, the site requires me to type 6-digit authenticator code, but recently I replaced my phone and I don't have authenticator app any more.


Besides, when I set 2FA to this box account, I used the account to log in to another company's Box server. (My company consists of group of engineers, and each engineer works for another company as a contractor.)  And the contract with that company is already over, so there's no chance to ask that company's IT admin.


I started working with yet another company as a contactor, and they have Box server.  Please help me log in to their box server with my work Box account.


Thank you,


Masanori

Hi Masanori, 


Welcome to Box Community and glad to help! 


This is strictly a log in issue you're reporting. And in order to proceed, we ask that you use your affected Box account to create a case to get a closer look. 


Thanks for posting! 

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