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Problem verifying my email address

  • May 27, 2025
  • 1 reply
  • 92 views
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I am trying to set up an account that our payroll company suggested. It is not allowing me to verify my email address.

      1 reply

      C
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      Hi Gregory, 

      Welcome to Box Community and glad to assist! 

      I've investigated our email server logs and your email address is not on our bounce or suppression list. 

      Please check your Spam/Junk email folder. Sometimes, certain email clients do not recognize email from box.com. If you find Box messages in your Spam or Junk folder, add noreply@box.com to your email contacts, or Safe senders list. This will allow your mail client to recognize Box emails and deliver them to your Inbox. 

      If the email is still not found, please check your virus scan, Internet Service Provider, company's mail server, or firewall.

      Please make sure that your email client is not blocking emails from

      • box.com
      • notify.box.com
      • reply.box.com
      • track.box.com


      You may need to contact your IT department to assist you; please review this article: Troubleshooting Issues with Email Notifications. 

      Meanwhile, to generate a new link to complete your Box setup you can follow  this instructions. 

      Thanks for posting!  

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