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problem to access my account, please help

  • Oct 11, 2026 1:25 PM UTC
  • 1 reply
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I have a account and i only remember my user name but i forgot my mail and my password. I have to really important files there please help asap

1 reply

Rona Box
  • Community Manager
  • Oct 13, 2026 8:14 PM UTC

Hi ​@Rork, 

Welcome to Box Community, and we’re glad to assist! 

As much as we wanted to help  access your Box account. We can only determine an existing Box account through the primary email address on the account. 

 

Search your personal or work email inboxes for past notification emails from Box (e.g., noreply@box.com)", or sharing invitations) to determine which email address was registered with the username.

 

Hope it helps! 

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