Problem Items, Unable to upload this file.

Hi Margaret, 

Welcome to the Box Community, I'm happy to help!

Could you share a screenshot of the Problem items you see so we can take a look and provide our insight on how to troubleshoot this issue?

Looking forward to hear from you!

Regards,

Hi, 

Yes of course.

Attached is the error I am getting, I have tried closing down box and signing back in however after a while the same error occurs

Hi Margaret, 

Thanks for sharing this screenshot, this was really helpful!

Can you please try disabling your anti-virus and try re-syncing your files for next steps, just click the 'Retry All' to re-sync those files.

We have seen this happen in other cases when the user's anti-virus interferes with Box Drive. It seems that it is expected behavior when you have "HP Wolf Enterprise Security". I recommend working with your IT Team or IT person, and let them know when anti-virus softwares interferes with Box Drive, it is possible to exclude the Box Drive root folder or "mount location" (C:\Users\Me\Box , /Users/Me/Box , or /Users/Me/Library/CloudStorage/Box-Box) from scanning. 

Let us know how it goes and if you have any questions, and we will do our best to help you!

Regards,

Hi,

This is Ben from DGITS (Margaret's IT providers) I have been onto Margarets machine, I have noticed that she has HP Wolf Security and ESET. I will remove the HP Anti Virus and disable the ESET one and see how this goes.

Thank you for your support. 

Hi,

It's Ben again, That's great after a restart it appears to be uploading again.